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FAQ Categories

Order Tracking and Delivery

How do I check the current status of my orders?

How do I know my order is confirmed?

What does my order status mean?

How will my order be packaged?

Can I change my delivery address after I place an order?

Are there shipping and delivery charges for my order?

What if my package is opened/tampered with?

Why did I receive a partial order?

What is the estimated delivery time?

Does Amazzy deliver to my location?

Delivery was attempted but I was unavailable. What next?

How can I get my orders delivered faster?

The order status is 'Delivered' but I have not received it. What should I do?

What happens to undelivered orders?

Can I order a product that is 'Out of Stock'?

Return / Replacement

what are Return Policy Rules?

How can I return/replace an item?

When will I receive my replacement item?

Will AMAZZY pick up the item I want to return/replace?

Can I change my replacement request?

Is there any item not eligible for return/replacement?

What if my replacement item is out of stock now?

Payments

What are the different modes of payment available to me for making a purchase?

I opted to save card details. What details are saved?

I would like another copy of my invoice. How can I get one?

What is the advantage of saving my card details?

My transaction failed but the money is deducted from my account. What should I do?

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on AMAZZY?

How do I place Cash on Delivery (C-O-D) order?

Is it safe to use my credit/debit card on AMAZZY?

Cancellation and Refund

What is the replacement and refund policy?

When and how can I cancel an order?

Can I return/replace part of my order?

Why can't I cancel a particular item?

When can I expect refund for my cancelled item?

I have requested a replacement, when will I get it?

How long will it take to process my cancellation request?

What are the modes of refund available after cancellation?

Managing Accounts and Alerts

I don't remember my Password. Help!

Can AMAZZY place an order on my behalf?

What if I don't want to receive promotional emails?

Shopping

Is it necessary to have an account to shop on AMAZZY?

Why do I see different prices for the same product?

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